GDPR and Privacy Policy
Sigma Fire & Security Ltd values your privacy and is committed to protecting your personal information. This policy outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in a manner that meets our legal obligations and your rights under the law. Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Data Controller
Sigma Fire & Security Ltd is a 'Data Controller,' which means we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
Scope
This notice applies to all home and business owners who use our online services and when we provide you with our products and services.
Information We Collect
We collect your personal data as necessary for our normal business activities, including when we handle enquiries, book quotation visits, conduct surveys, schedule works, order central station monitoring, or obtain a Police Unique Reference number for your property. We also receive personal information from our customers to perform services on their behalf.
The personal data we collect may include:
- Name
- Address
- Telephone number
- Email address
- Payment details
- Credit card information
- Personal description
- Property and security details
Use of Your Personal Data
We use your personal data for the following purposes:
- To fulfil our contractual obligations and provide you with the information, products, and services you request.
- To inform you about other goods and services we offer.
- To send forms or documentation related to our contractual obligations.
- To comply with statutory and regulatory obligations.
- To handle enquiries or complaints.
Information from Other Sources
We may receive your information from third parties, including sub-contractors. We will notify you when we receive information about you from them and explain the purposes for which we intend to use that information.
Disclosing Your Personal Data
We will not share your personal data with others unless:
- We are legally required to disclose it.
- Our business enters a joint venture, is sold, or merged with another business, in which case we may share your details with our new business partners or owners.
- We use third parties to carry out business activities, such as approved sub-contractors, the Police, monitoring centres, SSAIB, or for payment processing.
- You have agreed to share it with third parties for the relevant activity.
We will require third parties to follow our data protection and privacy policies and not use your personal details for their own business purposes without your prior consent.
Storage of Your Personal Data
We store all your personal data within the European Economic Area (EEA).
Retention of Your Personal Data
We keep your personal data only as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements. The retention period depends on the amount, nature, and sensitivity of the data, the risk of harm from unauthorised use or disclosure, and whether we can achieve the purposes through other means.
Security of Your Data
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to employees, sub-contractors, and third parties who have a business need to know. They will process your information only on our instructions and are subject to a duty of confidentiality. We have procedures in place to deal with any suspected data security breaches and will notify you and any applicable regulator where legally required.
Linked Sites
Our website may contain links to third-party websites ('linked sites'). Each linked site may have its own terms of use and privacy policy, which users must review and adhere to. We are not responsible for the policies and practices of any linked sites.
Your Rights
Under certain circumstances, you have the right to:
- Request access to your personal information.
- Request correction of your personal information.
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request restriction of processing your personal information.
- Request the transfer of your personal information to another party.
To exercise these rights, please contact us at 50 Bath Street, Gravesend, DA11 0DF, or email sales@sigmafiresecurity.co.uk. We may charge a reasonable fee for unfounded or excessive requests or refuse to comply in such circumstances.
Complaints
If you have any issues with how we handle your personal data, please contact us. If we are unable to resolve your issue, you can contact the UK's supervisory authority, the Information Commissioner’s Office (ICO).
Changes to Our Privacy Policy
We keep our privacy policy under regular review and post any updates on our website. This privacy policy was last updated on 21st January 2023.
Contact Us
Data Controller: Sigma Fire & Security Ltd
Address: 50 Bath Street, Gravesend, DA11 0DF
Email: sales@sigmafiresecurity.co.uk
Phone: 0208 050 1702